FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
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When will my order be shipped?
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What is your return policy?
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How long will it take until I receive my order?
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Products: Rangefinders
Below are some common questions about our products
The display is out of focus?
Power the unit on by pressing the Power/Fire button once. Rotate the eyepiece in either direction until the display icons and numbers are in focus.
When do I replace the battery?
Replace the battery when the unit does not turn on, display does notlluminate, or the display goes blank when attempting to power the laser.
Is it safe to clean my laser rangefinder?
Yes, follow these steps for proper cleaning:
- Blow away any excessive dust or debris on exterior (or use a soft brush).
- To remove dirt or fngerprints, clean with the supplied microfiber cloth rubbing in a circular motion. Use of a coarse cloth orunnecessaryrubbing may scratch the lens surface and eventually cause permanent damage. The included washable microfibercleaning cloth is ideal for theoutine cleaning of your optics. Simply breathe lightly on the lens to provide a slight amount ofmoisture, then genty rub the lens with the microfiber cloth.
- For a more thorough cleaning, photographic lens tissue and photographic-type lens cleaning fuid or isopropyl alcohol maybe used. Always apply fluid to the cleaning cloth - never directly on the lens.
I see debris in the lens?
The issue you described sounds like your device may have some solar burns. Over time, the device can develop small dots due to sun exposure. The dots are cosmetic and should not affect the actual performance of the device. This is covered by waranty. if this happens within one years ,you can contact us.
Brand:KOKVP
Below are some common questions about our brand
What is the KOKVP brand, and what is it's relationship with Henan Bosean Technology Co., Ltd.?
KOKVP is a branch brand mainly for optics products, belongs to Henan Bosean Technology Co., Ltd.
What optical products does the KOKVP product line mainly include, and what are the core application scenarios?
KOKVP product line mainly include Rangefinders, Thermal scopes, Night version Scopes, Thermal Imagers, etc.
What kind of warranty service does KOKVP provide for it's products? How to apply for after-sales service if there isa malfunction?
Depends on different products, warranty time from 1-2 years. During warranty time, we wll replace you a new one or repair for free for non-human damage.
As a new brand, is the quality of KOKVP products guaranteed? Have they undergone professional testing?
Even KOKVP is a new brand, but we Henan Bosean Technology Co., Ltd. established on 2013. we have over 10 yearsexperiences in research and development, production and sales of products. We have the professional R&D team and Test &Inspection team, to ensure every single product is perfect before sending to you.
Will KOKVP expand more optical-related product lines in the future? Are there any new product R&D plans?
We are constanty developing new products. Enrich and improve the products lines of rangefnders, telescopes, thernal products, etc. Please stay tuned.